![]() Then what is the purpose of the EXCLUDE LIST? The software designer doesn't have to pay anything to get his software cleared by the system.he should do that on behalf of everyone using it. If the database says "OK" then you are OK, but not if it says "Danger". In other words the software relies on a database, not what you tell it. Who would get the blame? McAfee of course. That is for your safety and with some 200 million gamers using the software the whole world would quickly end up with useless machines because the uninformed user would continue to put more and more on the exclusion list until the system failed altogether. The software refers to a database in the Cloud and if it sees something it thinks is bad and the database agrees then it will quarantine it regardless of your exclusion list. That list is purely for your machine it doesn't tell McAfee HQ to ignore it. Just to explain why it's still detected even when you put it on your exclusion list. To check if your DNS is configured correctly, as well as SPF, DKIM, and DMARC, use the Google Check MX .5!tfe (thunder:5:xRCmVEgI0FD) Some AV companies may ignore emails that are not set up correctly, and some will send a response email with an error, depending on how the individual company is setup. Add an SPF, DKIM, and DMARC to your DNS records. Check that your DNS records are set up correctly for good deliverability. There could be a scenario where an antivirus/security company is not responsive, but to be sure that the issue is not on your end (especially if you're sending emails from your own domain). Link To Whitelisting Program / Allowlist Program To decrease the chance of false positives you can consider submitting your program to a Antivirus companies whitelisting program, In the list below (just started 30th January contributions encouraged), Most programs require registration and a manual approval process. Webroot, , by Check Vendors Whitelisting programs , (Password Protected zip file include detection To report false positives follow their instruction APEX (Issue type > Product help > False-positive) Antivirus Contact Info For False Positives, (Lavasoft)ĬrowdStrike General instructions for Instructions: (TEHTRIS)Įlastic or (false positives), Emphases not present in the original text, And added for clarity. Some of the solutions included in VirusTotal are parametrized (in coherence with the developer company's desire) with a different heuristic/aggressiveness level than the official end-user default configuration.It is simply not fair to compare both groups. In VirusTotal desktop-oriented solutions coexist with perimeter-oriented solutions heuristics in this latter group may be more aggressive and paranoid, since the impact of false positives is less visible in the perimeter.VirusTotal's antivirus engines are command line versions, so depending on the product, they will not behave exactly the same as the desktop versions: for instance, desktop solutions may use techniques based on behavioral analysis and count with personal firewalls that may decrease entry points and mitigate propagation, etc. ![]() Security vendors usually configure their VirusTotal implementation to be more sensitive/differently than their actual product Product (when applicable, some vendors have multiple different AV product at virus total, list which produced the detection)Ī flagged detection on virustotal does not mean, that the commercial version of that security vendor will detect/flag the file the same way.So make sure your email includes the following when sent. Please use pull requests to:Ī few things are basically required by all security vendors, and would likely lead to better communication. it's an effort to facilitate communication between software developers and security vendors.ĪV companies are not responsive? Look at the bottom for additional details. The repository lists the emails, and websites security vendors (antivirus companies) used to receive false positive reports. Repository to help security vendors deal with false positives, improving their detection engine, and centralize information for software developers making it easier to submit false positives to AV companies.
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